Contact Us » Frequently Asked Questions
What's on your mind? These answers may help.
- How does Krisam Group get paid?
- Why should I use Krisam Group?
- Isn't it my job to do this?
- What makes you different than other national offices or services?
- Why do hotels that already have NSOs also retain you?
- If I have relationships with other NSOs or firms that represent the same properties you do, how does that work?
- Why do you represent such different levels of hotels and resorts " properties that range from 3 stars to 5 stars?
- If I use Krisam for site selection, do I also have to use Krisam for hotel contract negotiations?
Q. How does Krisam Group get paid?
Our services are completely free to meeting professionals, and this is stipulated in the contracts under which we operate. We are retained by our Member hotels as part of their national sales efforts, and like any sales organization, we earn performance incentives. In order to maintain our reputation and relationships with our Members' most valued customers " meeting professionals " we only represent those properties that meet our exacting standards.
Q. Why should I use Krisam Group?
Krisam Group saves you time and money. Even if you already have contacts at a variety of hotels and resorts, we represent more than 200 unique properties. Over the years we've developed relationships with all of our Members. With our knowledge, we help you zero in on the right options and then use our long-standing relationships to give you the best value possible.
We field all the questions and responses on your behalf so you don't have to. All of our findings are summarized in an easy-to-use format that can be inserted into your budget presentation. And we're fast. You'll have your responses within 24 hours.
And, when you use Krisam, you'll come to appreciate all the many options. To meet our customers' changing needs, we've developed a vast array of hotels that are at the top of their respective categories. So we can meet many different budgets and types of programs.
Krisam is also your resource when you need a destination management company, through our sister company, Global Events Partners, and we can provide you with award-winning content and production through our partner, August Jackson.
With all we have to offer, Krisam can customize the types of services you receive based on your individual needs.
Q. Isn't it my job to do this?
Our repeat customers tell us "no." Today's meeting professional has a multitude of responsibilities. We help by working through all the details, making phone calls and fielding questions from our properties. That means you can concentrate more on key decisions and strategies and less on the tasks that can consume so much of your time.
Also, you can still always retain your existing hotel relationships. We're happy to customize how we support you. Throughout the process, you're in control.
Q. What makes you different than other national offices or services?
Our people are part of the reason we're different. They have extensive experience in the industry and thorough knowledge of our Member properties. With so many Krisam representatives who've been with us for almost 30 years, we're constantly sharing ideas among offices. And we're constantly networking with each other to get the best answers for our customers.
Also, we only work with hotels and resorts that meet your standards. We develop relationships with our Members so we can better serve you, and we offer you one point of contact across 3 categories of hotels and resorts, properties that are for the most part independent and often truly original.
You'll find, too, that we're fast and thorough. In fact, we set the industry standard. In most cases, you'll have responses to your inquiries within 24 hours.
Moreover, when you work with Krisam, you have access to the most highly regarded DMCs and award-winning content and production through Global Events Partners and The August Jackson Company. No other national sales office can offer so many services from the initial planning stages until the very end of your trip.
Q. Why do hotels that already have NSOs also retain you?
We've been providing sales expertise for 30 years, so our Member hotels turn to us for the experience we offer and the relationships we've developed. Because we're able to accurately match customers' individual needs with the right properties, we get results that add a whole new dimension to a hotel's sales efforts.
In interviews with sales managers at more than 125 hotels, we've heard them tell us anybody can buy a list and anybody can call a prospect. But the long-standing relationships Krisam has with a very desirable group of customers helps them get more contracts. And the fact that we know our customers so well means hotels learn ahead of time how to best serve them.
Q. If I have relationships with other NSOs or firms that represent the same properties you do, how does that work?
You may have established contacts that you'd like to call in addition to Krisam, and we respect your decision to do so. After all, in this business, all relationships are important. And, because we offer a wide spectrum of options, we're able to actually minimize the overlap by selecting properties others can't show you. We're confident that in the long run our performance will win you over.
There's no need to feel overwhelmed by all the choices that are out there.
Q. Why do you represent such different levels of hotels and resorts " properties that range from 3 stars to 5 stars?
A. At Krisam, we're customer driven, and that means, over the years, we've selectively added hotels and resorts that suit our customers' wide variety of needs. If your budget changes from one project to the next, you can still count on Krisam to be your advocate. We always do our utmost to ensure you'll have the appropriate property to meet your current criteria. And we make sure that each Member is among the best in its category.
Q. If I use Krisam for site selection, do I also have to use Krisam for hotel contract negotiations?
We customize our support to meet the needs you have. We can work with you on any and all phases of the process, from site selection to negotiations to issue resolution. On top of that, our two sister companies can go further, bringing you the right destination management company for your meeting and the content and production that'll make your event a sensation.
